IT Helpdesk Outsourcing
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With the latest in technology and extensive training, our staff is equipped to deliver consistent, reliable IT Help Desk Outsourcing to enhance your team’s capabilities.
Your internal staff must have the freedom to focus on optimizing your business operations, without sacrificing the quality of customer service and personalized attention your customers have come to expect.
Each of our technical specialists is trained and certified in a wide range of hardware and software solutions. Our services are customized to meet your needs and to flexibly scale with your changing business
Help Desk Services for Small & Medium Size Businesses
Most small to medium-sized businesses follow an agile organization model: small teams that fulfill multiple roles across verticals. This model allows for quick product development cycles or service delivery, but there is often a lack of a dedicated team.
As your brand’s popularity grows, so does the need for timely customer assistance, often times beyond what your business can provide. Considering the high cost of hiring, training & managing a robust in-house team, a growing number of companies are deciding to opt for an outsourced team. Not only does this bring in operational efficiency, but allows for additional benefits like quick ramp up & ramp down, better quality control and keeping up with technology; not to mention the cost saving.
ibersonnolimit has more than 16 years of experience, modern infrastructure, and aggressive pricing which empowers us to address a wide range of technical issues. We have worked with companies ranging from hardware manufacturers, software developers, retailer, finance companies, travel agencies, and other specialized businesses. We also assist ISP’s and ASP’s, and manage technical infrastructures such as VPNs, Linux servers, and Windows servers. We are the preferred outsourced IT help desk company with a 24/7 delivery center.
IT Support Call Centers Available All Day, Every Day
The world never sleeps for technology companies. If you have users who request assistance at any time of the day or night, and they don’t want to wait, then they shouldn’t have to wait. Let us offer your customers the level of service they expect.
Our outsourced tech specialists are available around the clock. Whenever your customers call or email requesting assistance, our specially trained agents will be ready to assist them. Each agent is trained to have the skills necessary to leave customers happy and satisfied with the experience.
Flexible Help Desk Management
Over the last 16 years, we’ve worked with a number of companies looking for IT outsourcing, each with a different way of servicing their customers. Our flexible approach provided exactly what these companies were looking for. Each company came to us with questions very specific to their engagement. Our custom outsourced solution worked well for each one of them. We also have after-hours It support team to take care of your customers overnight and during the weekend.
We will work with you and your team to create a solution that best benefits your company and your customers. We help you enhance the experience your customer deserves while allowing your people to focus on other key growth area
At ibersonnolimit, our methodology & approach is built on years of experience and are customizable to fit your exact needs.
Examples of our IT Help Desk Outsourcing Services
For every new client engagement, our agents undergo an extensive training program to learn about their products & services. Our reps are trained to follow systems & procedures. These systems & procedures can be modified at any time to fit the dynamic needs of your business.
Our outsourced technical help desk services are flexible to accommodate new product or feature launches, cyclical selling, remote desktop, updates, upgrades and increased demand. Each service is salable to grow alongside with your company. These aspects of ibersonnolimit give our clients reason to trust us. We align our success with that of our client.
It’s our job to build your brand and ensure every customer gets a positive experience.
24/7 Outsourced IT Support Services
Our popular outsourced technical help desk services are flexible and customizable to fit your specific needs. Our agents are constantly being updated on new technologies and changes in the marketplaces. They bring their knowledge of customer service to every call. They are trained on your business and offerings so they can help in every situation.
Tech Help Desk
Application Navigational Assistance
Application Configuration Assistance
General Product Information
Installation, Setup and Repair
Installation, Setup and Repair
Key Benefits of our IT Help Desk Outsourcing Services
24/7 Hour Availability:Your customers will receive responsive, round-the-clock assistance, and our professional staff will provide a personalized approach to foster brand loyalty.
Productivity Boost:Increase your team’s productivity by allowing them to focus on core development and higher-tier customer requests.
Quick Response:Our highly trained agents offer first contact resolution for the majority of requests, resulting in reduced average call times, lesser need for follow-up, and speedy resolutions to customer requests.
Key Features of our IT Help Desk Outsourcing Services
Reduced Overhead
Quick ramp-up
24/7 Response Team
Reduce expense
Improved Efficiency
Experienced & Qualified Personnel
Access to the latest in technology
Custom Reporting
Our IT outsourcing team includes engineering graduates with necessary certifications and experience. We pride ourselves on resolving most issues at first contact, which ensures customer satisfaction while reducing overhead costs.