What is the PC Check and how do I run it?
The PC Check is designed to help you determine if your computer meets some of the minimum requirements to connect through the Platform
1. Click "RUN" at the bottom of this page
2. Depending on your system, you will see up to two confirmation dialogs, please click "Yes" or "Run" depending on the prompt.
3. Wait for the check to run
4. You will see the results listed in the screen as well as the overall grade.
NOTE: If you are using Internet Explorer 8, the PC Scan might encounter errors or freeze while running. If so, please try using Mozilla Firefox, Google Chrome, or update to the latest IE browser and try again
What if my computer fails any of the tests?
CPU speed test: Unfortunately, this is not something that can be fixed. Your best option is to use another computer.
RAM test: Increasing RAM is an easy and very common computer upgrade. Please work with a trained technician or if you feel comfortable performing this yourself, ensure you use the correct RAM upgrade recommended for computer model.
Operating System test: Platform do not accept Windows Vista or XP. You will need to upgrade to Windows 7 or Windows 8/8.1.
Is there a support specialist available to check my computer?
Unfortunately,platform will not be able to assist you in determining if your computer adheres to the system and equipment policy for use of the Platform. You will need to run the PC Scan and review the complete system and equipment policy.
This test will check for the following elements on your computer:
|CPU||i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors|
|Internet Download Speed||5Mbs down speed minimum|
|Internet Upload Speed||3Mbs up speed minimum|
|Network Latency Max||250 MS latency max|
|OS||Win 8.1 (64bit), Win 10 (64bit)|
|RAM||4GB minimum, 8GB recommended|