Are your after-hour customer calls answered by a voicemail system?
Do urgent emails sleep in your mailbox overnight?
Are you married to your laptop on weekends?
Wish you had an after-hours call center to answer overnight & weekend customer calls, resolve issues, log support tickets & reply to emails when you are away? If yes, then you’ve come to the right place.
ibersonnolimit is a leading provider of affordable after-hour services. We offer After-hours IT Support, After-hours Help Desk Support, After-hours Tier-1 Tech Support, After-hours Customer Service, After-hours Monitoring Services, After hours phone service and more. Our team of trained support specialists can handle phones calls, emails, chats, system notifications, critical alerts & more. We’ve got your back!!
Key Features of Our After-Hours Support Services
Service Channels: Phone, Email, Live Chat
Complete Tier 1 Help desk
Seamless, least-effort transitioning process
Fully trained agents
Low Cost, Immediate RoI
Go-Live in 1 week
Bring your CRM & other tools
Our Popular Services
Our out-of-hours service plan provides a full spectrum of services for all types of businesses. Our highly trained and certified agents are available overnight and over the weekend to interact with your customers and deliver prompt, accurate assistance in multiple areas. Our popular after-hours services include.
After-hours Emergency Call Center
After-hours IT Support
Network Monitoring (NOC Monitoring)
Active Directory User Management
After-hours Help Desk
After-hours on Call Service
After-hours Guest Assistance
Notification Response Handling
Triage, Ticket Logging & Escalation
Included in After-Hours Call Center Services
Comprehensive Level-1 / Tier-1 support.
Create, Update, Assign or Close Tickets
Assign incoming tickets to appropriate individuals or teams
Monitor & respond to notifications
Triage & gather information for escalation to L2 / Tier-2
Contact on-duty executives for urgent issues